RECONDITIONED ITEMS OR ANY CUSTOM ORDERS ARE NOT REFUNDABLE, EXCHANGES ONLY.

Warranty Period

You must contact customer service for authorization prior to sending any product for repair. All products are subject to manufacturer warranty terms and conditions. Read your product documents for terms of warranty.

Shipping & Receiving

Home Again Medical has no control over freight carriers. Home Again Medical takes responsibility for shipping the product to you. If for any reason our carrier looses or damages your product, we will follow up with the carrier on your behalf.

All claims for damaged or missing merchandise must be made prior to the 2nd business day following the delivery. All incoming shipments (return, exchange or repair) are the responsibility of the shipper (customer). All claims in these regards must be taken up directly with the carrier. Home Again Medical has no liability for products damaged or not received. We recommend that our customers use carriers that can track and insure their freight.

Secure Shopping

The security and privacy of customer information is one of our highest concerns. We acknowledge your expectations of confidence that your credit card and other personal information will be secure when you shop at Home Again Medical.

In our efforts to ensure this level of security, we use industry-standard encryption technologies - including, but not limited to Secure Sockets Layer (SSL) - to safeguard your credit card number and other consumer data when exchanged with our website. Our physical facilities have additional security measures in place to protect against the loss or misuse of information you share with us. We also use industry-standard security for our Internet service account data.

Please keep in mind that no data transmission over the Internet can be guaranteed to be 100% secure. Therefore, despite our extensive precautions, we cannot guarantee the absolute security of any information you send over the Internet. You transmit such information at your own risk.

For more details on how we use and protect your personal information, please see our Privacy Policy.